Dear Studyunicorn Users,
My name is Nicole Harris and I am a supervisor of our Quality Assurance Team. I have been working with refunds for over 5 years now and can assure you that we are always at your service in case something goes wrong.
What does the investigation process look like on both ends?
Your end:
Actually, the only thing that is required from you is to contact our Support Team via phone or live chat regarding any difficulties you may experience with your order.
Sometimes the comments you provide are not quite extensive, which prolongs the process of investigation.
Once the cancellation request is received, your order is moved to Under Investigation status. Note that while the order is in the status, the money for the order is on hold.
Our end (quite a complex one and usually takes up to 3-5 business days)
- Check your extensive and detailed complaints forwarded by Support Team.
- Check your initial requirements and attached materials.
- Check your chat with the writer.
- Compare the complaints with the paper completed.
- Decide whether the refund option is possible.
- Send a follow-up letter about the investigation outcome.
- Implement disciplinary measures against the writer if needed.
An objective investigation process can be granted since we are always ready to return your money if we are the ones responsible.
Best regards,
Nicole Harris
QA Team Supervisor
